Return & Refund Policy

It is strongly advised for customer to always record an unboxing video as proof in case of any claim against warranty is required. The returned goods/products will be checked with the receipt together and the goods should be in the good condition. The packaging should also be in original condition in the original shipping container as received. If the goods/products have been used or damaged by the customer, there will not be any refund. Esse Home Holding Sdn Bhd will also not be responsible if your shipment is lost during the return transit. Once we have checked and confirmed the goods/products, the customer will receive their refund within 3-7 working days after the confirmation.

Please return your purchase to the following address:

Esse Home Holding Sdn Bhd 

018-257 3121

TSJ2-6, JALAN MERAK 1, 

TAMAN SRI JERAM 2, JALAN BAKRI, 

84000 MUAR, JOHOR, MALAYSIA.

Please contact us at +6018-257 3121 or support@essehome.com.my if you have any questions or doubts.